1. General Donation Policy
Charitable donations are normally non-refundable once disbursed to charitable programs. However, we recognize that input errors, duplicate charges, or unauthorized transactions can occur and will review legitimate refund requests promptly.
2. Error & Duplicate Donation Refunds
If you made an error in your donation amount, accidentally submitted a duplicate payment, or believe a transaction was unauthorized, please contact us within 30 calendar days of the contribution date and include:
- Your unique donation reference number (shown on your confirmation screen and email receipt).
- The contribution date and amount in USD.
- The email address used during checkout.
3. Recurring Donations (When Enabled)
Recurring monthly contributions are never preselected. Where recurring giving is enabled through the authorized payment provider, donors may cancel future installments at any time before the next billing cycle by contacting support or using the provider’s self-service billing link.
4. Refund Processing Method
Approved refunds are returned exclusively to the original payment method through the authorized payment provider and typically settle according to your card issuer’s standard timeline.
5. Support Contact
Submit refund inquiries via our Contact page or directly at Marvin@kingcharterschools.org. Official operator: King Charter Schools Inc.